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    • Training
      • Training Overview
      • Distance Learning
      • In Person Training
      • Course Bookings
      • Training for Businesses
      • Training FAQs
      • Distance Learning Login
    • Testing & Exercising
    • Consultancy
    • Contact Us
    • About Us
    • Blog
  • Home
  • Training
    • Training Overview
    • Distance Learning
    • In Person Training
    • Course Bookings
    • Training for Businesses
    • Training FAQs
    • Distance Learning Login
  • Testing & Exercising
  • Consultancy
  • Contact Us
  • About Us
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Distance learning and courses in operational resilience and crisis management. Oakwood Risk Training

Certified Crisis Management Professional

This course is designed for professionals responsible for preparing, leading, or supporting crisis management at an organisational level. It offers a practical, scenario-based approach to developing capability in crisis leadership, communication, decision-making, and integration with resilience and response structures.

Book Now!

What You’ll Learn

Assessment Methods

What You’ll Learn

Certified operational resilience training course.

Lead Effectively in a Crisis: Develop the leadership, communication, and decision-making skills required to manage complex crises under pressure.


Build and Implement Crisis Frameworks: Create effective crisis plans, teams, escalation protocols and response strategies aligned with regulatory and organisational needs.


Test, Learn and Improve: Design and evaluate crisis exercises, embed lessons learned, and foster a culture of continuous improvement and readiness.

Certification

Assessment Methods

What You’ll Learn

Certified Crisis Management Course

On successful completion of the course, you'll receive two certificates:


1) The Certified Crisis Management Professional (CCMP®) certificate issued by Oakwood Risk Training, which is provided on successful completion of the course. 


2) The Certificate in Crisis Management at QLS Level 5 – issued by our independent awarding body, the Skills and Education Group (The Quality Licence Scheme). 

Assessment Methods

Assessment Methods

Assessment Methods

Certified operational resilience distance learning training course.

1) Short exams following each module on the course, with no limit on attempts. 


2) A written assignment of up to 2500 words, completed after the course. 


Students will receive ongoing support and guidance from tutors to assist with the successful completion of this assignment. You will have up to 12 months from the end of the course to submit your completed assignment. 

Course Content

  • What is a Crisis?
  • What is Crisis Management?
  • Legal, Moral and Regulatory Requirements
  • Crisis Management Standards
  • Governance and Culture in Crisis Management


  • Introduction to Horizon Scanning 
  • Crisis Detection and Early Warning Systems
  • Threat Intelligence and Reporting
  • Impact and Consequence Modelling


  • Crisis Response and Incident Management
  • The Crisis and Incident Management Lifecycle
  • Developing a Crisis Management Plan
  • Command and Control Structures
  • Escalation Criteria and Activation Protocols
  • Objective Setting and Response Strategies
  • Integration with Business Continuity and Emergency Response


  • Crisis Management Teams
  • Leadership Styles
  • Leadership Under Pressure
  • Structured Decision Making Tools
  • Team Dynamics, Cohesion and Leadership Influence


  • Introduction to Crisis Communications
  • Information Flow and Situation Reporting
  • Communicating Uncertainty and Bad News
  • The Importance of Empathy
  • Internal Communications
  • Communicating with Key External Stakeholders
  • Managing the Media
  • Managing Social Media


  • The Impact of Crises on People
  • Recognising and Managing Stress Responses
  • Decision Making Fatigue
  • The Importance of Diversity in Crisis Management
  • Ethical Considerations in Crisis Management
  • Cognitive Bias & Groupthink
  • Supporting Staff Welfare During and After Crises


  • Introduction to Exercising and Testing
  • Testing and Exercise Methods
  • Exercise Development
  • Effective Facilitation and Observation
  • Exercise Feedback and Learning


  • The Importance of Post Crisis Evaluation
  • Post Crisis Debriefs
  • Investigations and Root Cause Analysis
  • Action Tracking and Accountability
  • Embedding Lessons Learned
  • The Future Of Crisis Management


Course Length

Certified operational resilience training course.

In Person

We have two options for our in person courses: 


1) A 5-day fully in-person course: Perfect for immersive, scenario-based learning at our training center near Norwich.


2) A 3-day hybrid course: Combining in-person workshops with convenient online learning, ideal for those needing more flexibility.


After the course, you will be required to complete a final written assignment of up to 2,500 words.


Ongoing support and guidance will be provided by our tutors to help you successfully complete the assignment. You will have up to 12 months from the end of the course to submit your work.

In Person Course Bookings

Distance Learning (Coming Soon!)

PRE-ORDER NOW! 


The distance learning version of our CCMP® course will be available to access from the 11th of August 2025! 


This course has a total qualification time of approximately 120 hours, combining guided learning through our online platform with self-directed study, including research and assignment writing.


You will have access to the online course for 12 months from the date of enrolment, and you may complete the course at any time within that period.

Pre-Order Now

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