Certified Workplace Investigation Manager

The Role of the Investigator and Investigation Manager

• Purpose and scope of workplace investigations
• Roles, responsibilities, and key competencies

Types of Workplace Investigations

• HR and conduct-related cases (e.g. grievance, bullying, harassment)
• Health and safety incidents
• Security breaches and misconduct
• Whistleblowing and regulatory concerns

Legal and Regulatory Context

• Employment law essentials
• Equality, diversity, and inclusion considerations
• Organisational policies and frameworks

Planning an Investigation

• Scoping and defining terms of reference
• Risk and impact assessment
• Investigation plans and setting timelines
• Risk identification, assessment, and mitigation strategies

Evidence Gathering

• Types of evidence (documentary, physical, digital, testimonial)
• Record keeping and chain of custody

Interviewing Skills

• Planning and preparing interviews
• Conducting effective, unbiased interviews 
• Managing difficult conversations

Decision-Making and Analysis

• Weighing evidence fairly
• Applying the balance of probabilities

Reporting Findings

• Structuring investigation reports
• Writing clear, impartial, and factual conclusions
• Recommendations and outcomes

Post-Investigation Actions

• Supporting disciplinary or remedial processes
• Lessons learned and organisational improvement

Governance and Quality Assurance

• Oversight, audits, and reviewing investigations
• Maintaining confidentiality and data protection

Scenario-Based Exercise: End-to-end investigation simulation (select from HR, H&S, or security-based case study)

Course Wrap-Up and Next Steps

• Review and reflection
• Certification assessment (if applicable)
• Individual action planning